Support
Call Centre phone number (All hours): 0878 200 222
Click here to report a fault via eMail.
ConnectNet’s head office is situated in Centurion from where all its departments (call centre, technical support, technical development, customer care, sales & marketing, administration, finances and operations) are run and managed.
Installation, maintenance and on-site support of ConnectNet’s G-Pads is provided on a national basis. Standard installations are free of charge and normal maintenance is included in monthly subscriptions. Customer negligence and malicious damage will be billed additionally if required.
Installation, Maintenance & On-site Support
NOTE: Please have your serial number available when reporting a fault to the call centre. This serial number e.g. gP20012730 is displayed on a sticker located on the device.
For future reference, please keep a record the reference number and call centre consultant's name when reporting a fault. The majority of faults logged are resolved telephonically and within a reasonable time frame.
Customer service and satisfaction are the key success factors for the future of ConnectNet. Should a customer’s problem not be solved telephonically, on-site support can be provided. All ConnectNet devices do not have any field serviceable parts and are swapped out, ensuring continuity of service to the customer.
ConnectNet Call Centre Abilities
- Remotely interrogate any ConnectNet device and perform real-time configuration and/or device diagnostics including:
- Configure device ports for different terminal settings
- Obtain current and historical actual GSM signal strengths
- View number of times device re-connects to the network
- Extract Call Data Records
- Determine the DTE address that was last called
- Determine current device software version
- Install new software/firmware release
